Product Design and Process Selection †Services Essay

1. Identify the operations management problems that Dr. Barr is having at the clinic.Dr, Barr is experiencing several operations problems due to a change in what nodes are requesting compared to the suffices the clinic was designed to offer. The change magnitude in specialized services and the growth of grooming requires a different layout. non only have the space requirements changed but some non- pinch services are beingness performed in arrive at areas. Customers are requesting a ruffle of services but the clinic has not thought about service packages. Finally, the module is not trained for the untried service mix.2. How would you define the service muckle soon being offered? How is this different from the initial invention of the clinic?Customers are now requesting a bundle of grooming, examining, and sometimes minor surgical services. The patronage was originally designed to offer examining and surgical services. Not only do the new demands require additional se rvices but also customers see these as a package. The clinic of necessity to offer the demanded bundle more than seamlessly.3.Identify the higher(prenominal)-contact and depressed-contact segments of the operation. How should each be managed?The high contact segments include reception and customer waiting. The low contact segments are examining, surgery, and grooming. However, grooming is before long being performed in a high contact area. High contact segments must(prenominal) be performed while the customer is grant and in contact. Low contact segments bay window be performed while the customer is not there, and do not need customer contact. In fact, as the grooming operations demonstrate, customer contact with low contact segments can decrease performance.4.What should Dr. Barr have through differently to avoid the problems she is currently experiencing? What should she do now?Dr. Barr should have studied the relate of a change in the mix of services offered before she st arted accepting a significantly different mix. Now she needs to either reject business that is external of her original plans ( in all likelihood not what she wants to do) or design the clinic to better handle the current mix. The redesign should include a new facilities layout, employee training, and probably attention to the service packages offered.